100% RESULTS
Satisfaction Guarantee
Try our Eyelash Serum risk-free for 60 days! If you're not completely satisfied with the results, we’ll provide a full refund—no questions asked.
Take Before Photos
Capture a bare-lash photo before you begin using the product. Make sure your face is clean with no mascara or makeup, and include a timestamp on the image.
Daily Application
Use the serum consistently every day for the full 60 days.
Take After Photos
Capture another bare-lash photo after using the product for 60 days straight. Like your first photo, ensure your face is clean with no mascara or makeup, and include a timestamp on the image.
Contact Us
Send both photos, plus a clear photo of the product you have used, to our customer service team by emailing info@neluxcosmetics.com or submit via the form at the bottom of the contact us page on the Nelux website.
Processing Time
Allow up to 3 -5 business days for us to process your refund request.
What is the Nelux 100% Results Guarantee?
Our 100% Results Guarantee: If you don't see visible improvements in your lashes after 60 days of consistent use, we'll give you your money back. Just provide your before and after photos showing regular use, and we'll process your refund. It's our way of standing behind our product's effectiveness.
Are there any exceptions to the 100% Results Guarantee?
To qualify for our 100% Results Guarantee:
- You can claim a refund for one product only
- It must be from your first order on neluxcosmetics.com
- Your order must be within the last 4 months
- Not all products are eligible—check the product page to see if your item qualifies
Why do you ask for before & after photos?
At Nelux, we collect before and after photos to track your individual lash transformation and ensure the product is delivering real results. These photos help us:
- Document your personal progress
- Validate product effectiveness
- Better understand how different customers respond to the treatment
- Provide personalized support if needed
Your photos are a valuable way for us to see your unique journey and maintain our commitment to genuine, visible results.
Why do I have to wait 60 days before submitting a claim?
Please allow up to 60 days to see full results, as timing depends on your natural lash growth cycle. Our natural formula enhances both the Growth and Resting phases of the cycle, helping you achieve longer, fuller lashes that last.
Can I claim the 100% Results Guarantee for serums purchased and used after 60 days?
Our 100% Results Guarantee can only be claimed on your first serum purchase which must have been processed by neluxcosmetics.com within the last four months.
How should I take the Before & After photos?
All you need is a basic camera or smartphone to capture your results. Just make sure:
- Your photos are clear and bright
- There's good lighting to show your natural lashes
- You can see the difference between your before and after shots
- No filters or makeup are used
